Privacy Policy

Depending on the service you use, we may receive your name, work email, telephone number, company, role, enquiry and correspondence. If account features are enabled, we may process account identifiers, user permissions and login-related information. Qmate may also receive requests for quotation (RFQs), technical specifications, engineering drawings, material requirements, estimates, price lists, customer or supplier details and related documents that you choose to enter or upload. Some of those files may contain personal information about other people. Website and application systems may record basic technical data, such as IP address, browser, device details, activity and error logs, to operate and troubleshoot the service. We do not ask users to upload information that is unnecessary for their intended workflow.

We use information to respond to enquiries and demo requests; provide and administer accounts; run quotation, pricing and document workflows; communicate about service changes; provide support; maintain reliability and security; address misuse; and meet lawful business or regulatory obligations. Where optional promotional communications are used, we will provide any choices or consent required by applicable law. We will not treat a customer’s technical drawing or pricing sheet as permission to publish it or use it for an unrelated purpose.

Manufacturing information can be commercially sensitive. As between the customer and Worksol, the customer retains its rights in the drawings, quotations, pricing records and other material it submits, subject to third-party rights. Worksol handles that material to supply the requested product features, support the customer and meet applicable obligations. Authorized users within a customer’s account may have access according to the roles and sharing settings made available by Qmate. Customers should avoid including unnecessary personal information in their uploads and should obtain any required authority before uploading third-party material.

We may share information with personnel and service providers who need it to operate or support Qmate, such as hosting, communications or technical-support providers, subject to appropriate arrangements. We may also disclose information when legally required, to respond to a security incident or to protect legitimate rights. We do not sell personal information. If Qmate connects to another service at a customer’s request, the customer should also review that service’s terms and privacy practices. The specific providers and locations used should be confirmed in the product’s operational documentation before this policy is published.

Qmate may use cloud infrastructure and authorized service providers to store and process customer information, including account details, uploaded documents, quotations and related records. Depending on the services and infrastructure used, information may be processed in India or other jurisdictions, subject to applicable data-protection laws and contractual requirements.

Qmate may use automated or AI-assisted technologies to support document extraction, quotation preparation and related workflows. Where such features are available, relevant documents and business information may be processed by Qmate or authorized technology providers for the purposes described in this policy. AI-generated information may contain inaccuracies and should be reviewed before commercial decisions are made. Any additional use of customer information, including AI model training, will be subject to applicable law, relevant customer agreements and any required authorization.

We aim to apply safeguards appropriate to the information and the risks involved, including controlled access and measures to maintain service security. The controls actually deployed may change as the product develops. No internet service can promise absolute security. Users should keep credentials private, manage access within their organization and promptly notify Qmate support if they suspect unauthorized activity. We will respond to incidents and make notifications where required by applicable law or an agreed contract.

We retain customer information for as long as reasonably necessary to provide Qmate services, maintain business records and comply with applicable legal or contractual obligations. When a deletion request is received, we will assess and process it in accordance with applicable law, customer agreements and our data-retention procedures. Deletion may include account information, uploaded documents and associated records, as applicable. Certain information may remain in backups for a limited period or be retained where required by law. Customers may contact us regarding data deletion and retention.

The website or application may use cookies or similar technologies for functions such as login, security and remembering settings. If optional analytics or other non-essential technologies are used, we will provide notices and controls where required. You may change browser settings, although blocking necessary cookies can affect functionality. Links to independent websites are governed by those websites’ own notices and practices.

Subject to applicable law, you may ask about personal information we hold, request a correction or deletion, withdraw consent where relevant, or raise a privacy concern. Contact us using the details below. We may need to verify your identity and may need to retain some information to comply with legal obligations. If your information was entered by a business customer, that customer may be the appropriate first point of contact; we will cooperate as required by law and applicable agreements. Qmate is intended for professional and business users, not children.

We may revise this policy when the product, our processes or legal requirements change. The current version will display its last-updated date; material changes will be communicated where required. Privacy enquiries and requests should be directed to the contact below. Please replace the placeholders with monitored, official contact details before publishing.